Return Policy
At Bali Boat Shed, we want you to love your purchase!
If you’re not completely satisfied, we’re here to help. Please review our return policy below:
For Indonesian Buyers
- Eligibility for Returns
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- Items must be returned within 14 days of receiving your order.
- The item must be unworn, unwashed, and in its original condition, including tags and packaging.
- Sale items, swimwear, and accessories (e.g., hats, earrings) are non-returnable unless they arrive damaged or defective.
- Return Process
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Contact Us
Email our customer service team at shop@baliboatshed.com with your order number and reason for the return. -
Approval
Once approved, we will provide the return address and further instructions. -
Shipping
Return shipping fees are the responsibility of the buyer unless the return is due to a mistake or a defective item.
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Contact Us
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Exchanges
- We do not provide money refunds. Instead, we offer exchanges for products of equal value.
- If the item you want is out of stock, we will provide a store credit for your next purchase.
- If you ordered the wrong size and wish to exchange it, we will gladly process the exchange. However, please note that:
- Customers are responsible for the shipping costs to return the item to us and to send the new item.
- Customers are responsible for the shipping costs to return the item to us and to send the new item.
- Damaged or Defective Items
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- If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
- If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
For International Buyers
- Eligibility for Returns
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- Items must be returned within 30 days of receiving your order.
- Items must be unworn, unwashed, and in their original condition, including tags and packaging.
- Sale items, swimwear, and accessories (e.g., hats, earrings) are non-returnable unless they arrive damaged or defective.
- Return Process
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-
Contact Us
Email us at shop@baliboatshed.com with your order number, photos of the item, and the reason for the return. -
Approval
Upon approval, we will provide instructions on where to send your return. -
Shipping
- Return shipping costs, including duties and taxes (if applicable), are the buyer’s responsibility.
- We recommend using a trackable shipping method for safe delivery.
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Contact Us
-
Exchanges
- We do not provide money refunds. Instead, we offer exchanges for products of equal value.
- If the item you want is out of stock, we will provide a store credit for your next purchase.
- If you ordered the wrong size and wish to exchange it, we will gladly process the exchange. However, please note that:
- Customers are responsible for the shipping costs to return the item to us and to send the new item.
- Customers are responsible for the shipping costs to return the item to us and to send the new item.
-
Damaged or Defective Items
-
- If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
- If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
Need Assistance?
For any questions about returns, please reach out to us at shop@baliboatshed.com or via our Contact Form below.