Return Policy

At Bali Boat Shed, we want you to love your purchase!
If you’re not completely satisfied, we’re here to help. Please review our return policy below:

For Indonesian Buyers

• Eligibility for Returns

• • Items must be returned within 14 days of receiving your order.
  • The item must be unworn, unwashed, and in its original condition, including tags and packaging.
  • Sale items, swimwear, and accessories (e.g., hats, earrings) are non-returnable unless they arrive damaged or defective.
    
    
• Return Process

• • Contact Us
    Email our customer service team at shop@baliboatshed.com with your order number and reason for the return.
  • Approval
    Once approved, we will provide the return address and further instructions.
  • Shipping
    Return shipping fees are the responsibility of the buyer unless the return is due to a mistake or a defective item.
    
    
• Exchanges
  • We do not provide money refunds. Instead, we offer exchanges for products of equal value.
  • If the item you want is out of stock, we will provide a store credit for your next purchase.
  • If you ordered the wrong size and wish to exchange it, we will gladly process the exchange. However, please note that:
    • Customers are responsible for the shipping costs to return the item to us and to send the new item.
      
      
• Damaged or Defective Items

• • If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
    
    
    

For International Buyers

• Eligibility for Returns

• • Items must be returned within 30 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition, including tags and packaging.
  • Sale items, swimwear, and accessories (e.g., hats, earrings) are non-returnable unless they arrive damaged or defective.
    
    
• Return Process

• • Contact Us
    Email us at shop@baliboatshed.com with your order number, photos of the item, and the reason for the return.
  • Approval
    Upon approval, we will provide instructions on where to send your return.
  • Shipping
    • Return shipping costs, including duties and taxes (if applicable), are the buyer’s responsibility.
    • We recommend using a trackable shipping method for safe delivery.
      
      
• Exchanges
  • We do not provide money refunds. Instead, we offer exchanges for products of equal value.
  • If the item you want is out of stock, we will provide a store credit for your next purchase.
  • If you ordered the wrong size and wish to exchange it, we will gladly process the exchange. However, please note that:
    • Customers are responsible for the shipping costs to return the item to us and to send the new item.
      
      
• Damaged or Defective Items
  

• • If your item arrives damaged or defective, contact us within 3 days of receiving it with photos of the issue. We will work on a replacement or refund, covering return shipping in such cases.
    

Need Assistance?

For any questions about returns, please reach out to us at shop@baliboatshed.com or via our Contact Form below.